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Privacy Policy

Effective Date: March 8th, 2025

At WELLFLEX, your privacy and the security of your personal information are of paramount importance. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your personal information. By engaging with our website, products, or services, you agree to the terms outlined below.

1. Information We Collect

We collect different types of information to provide our services effectively:

  • Personal Information: This includes your full name, email address, phone number, company details, job title, and other identifiable information voluntarily provided through website forms, LinkedIn Lead Gen Forms, direct communication, or during business transactions.
  • Payment Information: Credit card details, billing addresses, or bank information provided exclusively for transaction purposes. WELLFLEX employs secure payment gateways to manage this information safely.
  • Non-Personal Information: Automatically collected data such as IP addresses, browser types, device information, operating systems, browsing patterns, geographical location, and website usage metrics collected via cookies or analytics tools like Google Analytics.

2. Use of Your Information 

Your information enables WELLFLEX to:

  • Provide, operate, and maintain our services effectively.
  • Process transactions and manage orders, payments, and deliveries.
  • Respond promptly to your inquiries, service requests, and offer technical support.
  • Improve our website, products, services, and overall user experience.

3. Disclosure of Information

WELLFLEX strictly limits disclosure of your personal information to the following scenarios:

  • To trusted third-party service providers engaged by WELLFLEX (payment processors, logistics companies, technology providers, marketing tools like LinkedIn, analytics providers), strictly under confidentiality agreements and solely for providing contracted services.
  • When legally required by applicable law, regulation, or to respond to authorized legal processes or governmental requests.

4. Data Security

WELLFLEX implements comprehensive security measures, including encryption, secure protocols (HTTPS), firewalls, and stringent access controls, to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Despite our robust measures, no method of electronic transmission or storage is entirely secure, and thus absolute security cannot be guaranteed.

5. International Data Transfers

WELLFLEX operates internationally, primarily in Colombia and the United States. Consequently, your personal data may be transferred, stored, or processed in these jurisdictions. We adhere strictly to applicable data protection regulations in each jurisdiction and employ adequate safeguards to ensure your data remains protected.

6. Retention of Personal Information

WELLFLEX retains personal information only as long as necessary for the purposes outlined in this policy, including compliance with legal, regulatory, accounting, or reporting requirements. When your information is no longer required, it is securely deleted or anonymized.

7. Your Rights

As our customer or user, you retain control over your personal information. You have the right to:

  • Request access to your personal information held by WELLFLEX.
  • Request corrections or updates to your personal information.
  • Request deletion of your personal data, except when retention is legally necessary.
  • Withdraw your consent at any time, affecting future data processing activities.
  • Opt-out of any marketing communications from WELLFLEX.

8. Cookies

Our website uses cookies to enhance user experience, personalize content, and analyze web traffic. You have the option to accept, manage, or decline cookies via your browser settings. Note, disabling cookies may limit your ability to use certain website features.

9. Changes to Our Privacy Policy

We may periodically update this policy to reflect changes in our business operations, technologies, or legal obligations. Significant changes will be communicated through our website or via email notification.

10. Contacto

For any questions, clarifications, or concerns regarding our privacy practices or your personal information, please contact us:

  • WELLFLEX SAS & WELLFLEX LLC
  • Colombia Office: Cra 14 Sur #47-07, Barranquilla, Atlántico, Colombia
  • US Office: 30 N Gould St Ste R, Sheridan, WY 82801, USA
  • Phone: +57 3116781242 / +1 (307) 223-7744
  • Email: info@wellflex.coinfo@wellflex.co

Thank you for trusting WELLFLEX. We are committed to protecting your privacy and handling your information responsibly.